Thank you for shopping at XIAOHUI TECH PTY LIMITED This Refund Policy applies to all power tools and accessories purchased from our website.
- Refund Eligibility You may apply for a refund within 30 calendar days from the date of delivery if:
- The product is defective, damaged or not matching the website description;
- The product has quality issues confirmed by our inspection;
- Wrong item, missing parts or incomplete delivery caused by our error.
- Non-Refundable Conditions
Refunds will not be approved in the following cases:
- Damage caused by improper use, unauthorized disassembly, modification or negligence;
- Normal wear and tear of consumable parts;
- Return requests submitted beyond the 30-day period;
- Products returned without original packaging or with obvious man-made damage;
- Returns without valid reason and without our confirmation.
Refund Process
Contact our customer service to submit a refund application with order number, clear photos or videos of the product issue and detailed description;
We will review and respond within 1–3 business days;
If approved, we will provide return instructions and address. We bear the return shipping cost only for issues caused by product quality or our delivery error;
Once we receive and inspect the returned product, we will process the refund to your original payment method within 7–15 business days.
Replacement Option
Instead of a refund, you may choose a product replacement under the same eligibility conditions.
Contact Information: XIAOHUI TECH PTY LIMITED , 54 Wadley Street, MACGREGOR QLD 4109